Store Policy
Please review the following basic terms that govern your use of and purchase of products from Xclusive Threads web store. Please note that your use of the Xclusive Threads web store constitutes your agreement to follow and be bound by those terms.
GENERAL
We may, from time to time, change the terms that govern your use of the Xclusive Threads Web store. Your use of the Xclusive Threads webstore following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, our web store from time to time.
IS YOUR SITE A SECURE SITE?
Any personal information given to Xclusive Threads will be protected. Your information will not be disclosed to any third parties. Everything Xclusive Threads site server will secure your personal information with the latest firewall and encryption during your ordering process.
WHAT CREDIT CARDS DO YOU ACCEPT?
Xclusive Threads accepts the following credit cards: Visa, MasterCard and American Express, via PayPal.
PRODUCT INFORMATION
Xclusive Threads products displayed on the site will be available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale on the Site may not be available in stores. The prices displayed on the site are quoted in U.S. Dollars and are valid and effective only in the United States.
PRODUCT AVAILABILITY
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products and sizes. We cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, in our discretion, ship products which have substantially similar functionality and specifications to the products ordered or cancel your order. If we are out of stock on an item you have ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
DELIVERY
Purchased items will be shipped within 14 business days of the order, although most will be within 7 business days. Please allow up to 2 weeks for the transit time of your merchandise. If you still have not received your purchase after 3 weeks, please notify [email protected].
PRICES, SHIPPING & HANDLING CHARGES
All prices include charges for shipping and handling or taxes, if delivered to customers within the United States.
RETURN POLICY
Exchanges are accepted on merchandise within 5 days of receipt for domestic and international orders. Exchanged items must HAVE NOT BEEN WORN, ALTERED OR DAMAGED, and with ALL tags attached and original packaging. NOTE: Shipping and handling and customs charges are non-refundable.
HOW DOES THE RETURN AND/OR EXCHANGE PROCESS WORK?
All sales are final. To exchange an item, please email us at [email protected] to request a return authorization number, prior to shipment. In email please state reason for return.